VOS3000 Gateway Analysis Reports provide comprehensive visibility into call performance across all gateway connections in your VoIP network. These reports enable operators to analyze connection success rates, identify failure patterns, monitor traffic distribution, and optimize routing decisions. The reporting system covers mapping gateways (origination), routing gateways (termination), area-based analysis, and cross-gateway performance metrics essential for wholesale VoIP operations.
Understanding gateway reports is crucial for maintaining service quality, as we discuss in our VOS3000 FAQ guide.
Gateway analysis reports are accessed through the VOS3000 management interface:
| Report Name | Description | Access Path |
|---|---|---|
| Mapping Gateway Analysis Report | Overall connection statistics for mapping gateways | Data Report > Analysis Report > Mapping Gateway Analysis |
| Mapping Gateway Area Analysis | Call analysis by destination area | Data Report > Analysis Report > Mapping Gateway Area |
| Mapping Gateway Performance | Concurrent call statistics by hour | CDR Analysis > Mapping Gateway Analysis > Performance |
| Mapping Gateway Call Analysis | Connection analysis details | CDR Analysis > Mapping Gateway Analysis > Call Analysis |
| Mapping Gateway Fail Analysis | Call failure reason breakdown | CDR Analysis > Mapping Gateway Analysis > Fail Analysis |
| Report Name | Description | Access Path |
|---|---|---|
| Routing Gateway Analysis Report | Overall connection statistics for routing gateways | Data Report > Analysis Report > Routing Gateway Analysis |
| Routing Gateway Area Analysis | Destination area breakdown | Data Report > Analysis Report > Routing Gateway Area |
| Routing Gateway Performance | Concurrent call statistics by hour | CDR Analysis > Routing Gateway Analysis > Performance |
| Routing Gateway Call Analysis | Connection analysis details | CDR Analysis > Routing Gateway Analysis > Call Analysis |
| Routing Gateway Fail Analysis | Failure reason percentage breakdown | CDR Analysis > Routing Gateway Analysis > Fail Analysis |
For configuring gateways before analysis, see our SIP trunking setup guide.
Each gateway analysis report contains the following key metrics:Metric Description Importance Total Calls Sum of connected and unconnected call attempts Traffic volume indicator Fail Unconnected calls count Quality issue indicator Success Calls with connect/busy/no answer/ringing signaling Reachability indicator Answered Calls with connect signaling only Actual conversation indicator Average Call Duration Mean duration of answered calls Quality and fraud indicator Total Call Time Cumulative duration of all calls Billing and capacity metric
VOS3000 can automatically generate reports on a scheduled basis. Configure these in System Parameters:Parameter Default Description SERVER_REPORT_GATEWAY_CROSS_LOCATION_ASR_ACDOff Auto generate gateway cross area ASR ACD report SERVER_REPORT_GATEWAY_MAPPING_ASR_ACDOff Auto generate mapping gateway analysis report SERVER_REPORT_GATEWAY_ROUTING_ASR_ACDOff Auto generate routing gateway analysis report SERVER_REPORT_GATEWAY_MAPPING_LOCATION_ASR_ACDOn Auto generate mapping gateway area analysis SERVER_REPORT_GATEWAY_ROUTING_LOCATION_ASR_ACDOn Auto generate routing gateway area analysis
Cross area analysis shows call flow between mapping gateways and routing gateways across different destination areas:
For understanding rate and area configuration, see our VOS3000 prefix settings guide.
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Call Distribution reports show traffic patterns over 24-hour periods:
Historical Performance shows concurrent call patterns on specified dates:
💡 Note: Unsuccessful calls are not counted in historical performance charts, so actual concurrent calls may be slightly higher than displayed values.
The number of gateways displayed in performance charts is controlled by:
SERVER_DISPLAY_CHART_GATEWAY_SIZE – Determines how many top gateways by concurrency are shownConfigure gateway alarms to receive alerts for performance issues:
| Alarm Type | Trigger Condition |
|---|---|
| Mapping ASR | ASR falls below threshold |
| Mapping ACD | ACD falls below threshold |
| Mapping Concurrency Decline | Sudden drop in concurrent calls |
| Mapping Gateway Concurrent Rise | Unusual increase in concurrent calls |
| Mapping Gateway Call Rate | Abnormal call rate changes |
| Mapping Bilateral Reconciliation Deviation | Billing discrepancy detected |
| Mapping Packet Loss Rate | High packet loss percentage |
For vendor reconciliation, see our guide on vendor billing CDR reports.
Fail analysis provides detailed breakdown of call termination reasons:
For specific error troubleshooting, see our NoAvailableRouter error guide.
Daily call analysis provides 15-minute sampling intervals throughout the day:
VOS3000 includes report management functions for data retention:Parameter Default Description SERVER_QUERY_CDR_MAX_DAY_INTERVAL31 Maximum interval for CDR inquiry (days) SERVER_QUERY_MAX_ONE_PAGE_SIZE200000 Maximum number of data per page SERVER_QUERY_MAX_SIZE30000000 Data query limit (items)
Q1: How often should I review gateway reports?
A: Daily review is recommended for high-traffic platforms. Weekly analysis is sufficient for smaller operations. Set up automatic report generation for consistent monitoring.
Q2: What’s the difference between Success and Answered?
A: “Success” includes all calls that received any response (connect, busy, no answer, ringing). “Answered” only counts calls that were actually connected.
Q3: How do I export gateway reports?
A: Most report pages include an Export button. Reports can be exported in CSV or Excel format for further analysis in spreadsheet applications.
Q4: What does low ACD indicate?
A: Low Average Call Duration may indicate route quality issues, wrong number calls, or potentially fraudulent traffic. Investigate patterns that deviate from normal.
Q5: Can I schedule automatic report delivery?
A: Yes, enable auto-generation in system parameters. Reports will be generated automatically and can be accessed in the Report Management section.
🌐 Professional VOS3000 Analytics Setup
Custom reporting solutions and analytics dashboards for VoIP operators.
For professional VOS3000 call center configuration and deployment:
📱 WhatsApp: +8801911119966
🌐 Website: www.vos3000.com
🌐 Blog: multahost.com/blog
📥 Downloads: VOS3000 Downloads
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