VOS3000 SIP Authentication Retry, VOS3000 SIP Early Hangup, VOS3000 SIP Session Timer Refresh, VOS3000 Non-Timer Endpoint Safety, VOS3000 SIP NAT Keepalive, VOS3000 SIP Resend Interval, VOS3000 SIP INVITE Timeout, VOS3000 SIP Call Progress Timeout, VOS3000 SIP Outbound Registration Parameters, VOS3000 SIP Privacy Header, VOS3000 SIP Routing Gateway Contact, VOS3000 SIP Publish Expire, VOS3000 SIP Display From, VOS3000 SIP Send Unregister

VOS3000 SIP Session Timer: Powerful RFC 4028 Setup Guide

VOS3000 SIP Session Timer: Powerful RFC 4028 Setup Guide

๐Ÿ“ž Are mysterious ghost calls and ultra-long bills draining your VoIP revenue? The VOS3000 SIP session timer is your first line of defense. Based on RFC 4028, this critical SIP protocol feature detects whether calls are still alive โ€” and automatically hangs up dead sessions before they inflate your billing. โฑ๏ธ

๐Ÿ”ง In abnormal network conditions, SIP endpoints can lose connectivity without sending a proper BYE message. Without session timers, these zombie calls linger indefinitely, generating charges for conversations that ended long ago. VOS3000 solves this with four powerful parameters that control how session timers operate across your entire softswitch.

๐ŸŽฏ This guide walks you through every VOS3000 SIP session timer parameter โ€” from SS_SIP_SESSION_TTL to SS_SIP_NO_TIMER_REINVITE_INTERVAL โ€” with real default values, configuration steps, and best practices to keep your VoIP network clean and profitable.

Table of Contents

๐Ÿ” What Is VOS3000 SIP Session Timer?

โฐ The VOS3000 SIP session timer is a built-in mechanism that periodically verifies whether a SIP call is still active. It follows the RFC 4028 SIP Session Timers standard, which defines how SIP User Agents can request, negotiate, and maintain session timers during a call.

๐Ÿ’ก Why it matters: In VoIP networks, network failures, NAT timeouts, and endpoint crashes can leave calls in a “connected” state even after both parties have stopped communicating. The VOS3000 SIP session timer prevents these orphaned calls by:

  • ๐Ÿ”„ Periodically sending re-INVITE or UPDATE messages to confirm the call is still alive
  • โŒ Automatically hanging up calls when no confirmation is received
  • ๐Ÿ›ก๏ธ Preventing ultra-long bills caused by zombie sessions
  • ๐Ÿ“Š Detecting abnormal network conditions in real time

๐Ÿ“ Location in VOS3000 Client: Navigation โ†’ Operation management โ†’ Softswitch management โ†’ Additional settings โ†’ SIP parameter

๐Ÿ“‹ RFC 4028 Core Concepts for VOS3000

๐ŸŒ RFC 4028 introduces the Session-Expires header and Min-SE header to SIP. Here’s how they map to VOS3000:

RFC 4028 ConceptVOS3000 ParameterFunction
Session-ExpiresSS_SIP_SESSION_TTLTotal session lifetime before refresh required
Refresher negotiationSS_SIP_SESSION_UPDATE_SEGMENTNumber of refresh attempts within TTL
Early terminationSS_SIP_SESSION_TIMEOUT_EARLY_HANGUPGrace period before early hangup on no response
Non-timer fallbackSS_SIP_NO_TIMER_REINVITE_INTERVALMax call duration for non-session-timer UAs

โš™๏ธ VOS3000 SIP Session Timer Parameters Deep Dive

๐Ÿ”ง Let’s examine each parameter in detail using the official VOS3000 2.1.9.07 manual data.

๐Ÿ”‘ SS_SIP_SESSION_TTL โ€” Detecting SIP Connected Status Interval

โฑ๏ธ SS_SIP_SESSION_TTL is the heart of the VOS3000 SIP session timer system. It defines the total interval (in seconds) within which VOS3000 will detect whether a SIP call is still connected.

AttributeValue
๐Ÿ“Œ Parameter NameSS_SIP_SESSION_TTL
๐Ÿ”ข Default Value600 seconds (10 minutes)
๐Ÿ“ UnitSeconds
๐Ÿ“ DescriptionIf SIP caller supports “session-timer”, within the time softswitch will detect connect status according to the retry times. If got no confirm message, softswitch will regard as call finish, then hang up.

๐Ÿ’ก How it works: When a SIP caller that supports session-timer establishes a call, VOS3000 starts a countdown based on SS_SIP_SESSION_TTL. Within this period, VOS3000 divides the TTL into segments (controlled by SS_SIP_SESSION_UPDATE_SEGMENT) and sends re-INVITE or UPDATE messages at each segment boundary. If no confirmation comes back, the call is terminated.

โš ๏ธ Setting too low: A TTL of 60 seconds means frequent re-INVITEs, increasing signaling overhead. Setting too high: A TTL of 3600 seconds means zombie calls can persist for up to an hour. The default of 600 seconds (10 minutes) strikes a practical balance.

๐Ÿ”„ SS_SIP_SESSION_UPDATE_SEGMENT โ€” Reinvite Interval Divider

๐Ÿ“Š SS_SIP_SESSION_UPDATE_SEGMENT controls how many times VOS3000 will attempt to refresh a session within the TTL period. It directly determines the re-INVITE or UPDATE interval.

AttributeValue
๐Ÿ“Œ Parameter NameSS_SIP_SESSION_UPDATE_SEGMENT
๐Ÿ”ข Default Value2
๐Ÿ“ Range2 โ€“ 10
๐Ÿ“ DescriptionSIP Timer reinvite (update) Interval โ€” divides the TTL into segments

๐ŸŽฏ Calculation: The actual re-INVITE interval = SS_SIP_SESSION_TTL รท SS_SIP_SESSION_UPDATE_SEGMENT

TTL (seconds)SegmentRe-INVITE IntervalUse Case
6002300s (5 min)โœ… Default โ€” balanced
6004150s (2.5 min)๐Ÿ”ง More frequent checks
6006100s (1.7 min)๐Ÿ“ก Unstable networks
6001060s (1 min)โš ๏ธ High overhead
18003600s (10 min)๐Ÿ“ž Long calls, stable net

๐Ÿ’ก Key insight: With the default settings (TTL=600, Segment=2), VOS3000 sends a re-INVITE every 300 seconds (5 minutes). If the far end responds with 200 OK, the session is confirmed alive. If not, the call is hung up.

โฐ SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP โ€” Early Hangup Timer

๐Ÿ”’ SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP adds a safety net by specifying how many seconds to wait before performing an early hangup when a re-INVITE or UPDATE receives no response.

AttributeValue
๐Ÿ“Œ Parameter NameSS_SIP_SESSION_TIMEOUT_EARLY_HANGUP
๐Ÿ”ข Default Value0 seconds (disabled)
๐Ÿ“ UnitSeconds
๐Ÿ“ DescriptionSIP Timer no reinvite (update) Early Hang up โ€” extra grace period before terminating

โš ๏ธ When set to 0 (default): VOS3000 hangs up immediately when the session timer expires without confirmation. No grace period is given.

โœ… When set to a positive value: VOS3000 waits the specified number of seconds after the timer expires before hanging up. This gives the far end a brief window to recover from momentary network glitches.

๐Ÿ’ก Recommended setting: For most deployments, keep at 0 for immediate cleanup. On networks with occasional packet loss, set to 5-10 seconds for a small grace window.

๐Ÿ–ฅ๏ธ SS_SIP_NO_TIMER_REINVITE_INTERVAL โ€” Non-Timer SIP Caller Limit

๐Ÿ“ฑ Not all SIP endpoints support session timers. SS_SIP_NO_TIMER_REINVITE_INTERVAL handles this scenario by setting a maximum conversation time for SIP callers that do NOT support the “timer” feature.

AttributeValue
๐Ÿ“Œ Parameter NameSS_SIP_NO_TIMER_REINVITE_INTERVAL
๐Ÿ”ข Default Value7200 seconds (2 hours)
๐Ÿ“ UnitSeconds
๐Ÿ“ DescriptionIf SIP caller doesn’t support “timer”, softswitch will stop the call when the time is up

๐Ÿ” Critical function: Since non-timer SIP callers cannot respond to session refresh requests, VOS3000 cannot actively verify if the call is still alive. The only protection is a hard timeout โ€” once the call duration exceeds this value, VOS3000 forcibly terminates it.

โš ๏ธ Default of 7200s (2 hours): This means a zombie call from a non-timer endpoint could persist for up to 2 hours. For high-value routes, consider lowering this to 3600s (1 hour) or even 1800s (30 minutes).

๐Ÿ“‹ How VOS3000 SIP Session Timer Works โ€” Complete Flow

๐Ÿ”„ Understanding the full session timer flow is essential for proper configuration. Here’s exactly what happens during a call:

๐ŸŽฏ Scenario A: Caller SUPPORTS Session Timer

๐Ÿ“ž Call Established (200 OK)
    โ”‚
    โ”œโ”€โ”€ VOS3000 starts TTL countdown (SS_SIP_SESSION_TTL = 600s)
    โ”‚
    โ”œโ”€โ”€ At TTL/Segment = 300s โ”€โ”€โ–บ VOS3000 sends re-INVITE/UPDATE
    โ”‚   โ”œโ”€โ”€ โœ… 200 OK received โ†’ Session confirmed, timer resets
    โ”‚   โ””โ”€โ”€ โŒ No response โ†’ Retry at next segment
    โ”‚
    โ”œโ”€โ”€ At TTL = 600s โ”€โ”€โ–บ Final check
    โ”‚   โ”œโ”€โ”€ โœ… 200 OK received โ†’ Session confirmed, timer resets
    โ”‚   โ””โ”€โ”€ โŒ No response โ†’ Call terminated (BYE sent)
    โ”‚       โ””โ”€โ”€ If EARLY_HANGUP > 0 โ†’ Wait X seconds, then BYE
    โ”‚
    โ””โ”€โ”€ ๐Ÿ” Cycle repeats for duration of call

๐ŸŽฏ Scenario B: Caller Does NOT Support Session Timer

๐Ÿ“ž Call Established (200 OK โ€” no Session-Expires header)
    โ”‚
    โ”œโ”€โ”€ VOS3000 detects no timer support
    โ”‚
    โ”œโ”€โ”€ No re-INVITE/UPDATE messages sent
    โ”‚
    โ”œโ”€โ”€ Call continues until...
    โ”‚   โ”œโ”€โ”€ ๐Ÿ“ฑ Normal BYE from either party, OR
    โ”‚   โ””โ”€โ”€ โฐ Duration exceeds SS_SIP_NO_TIMER_REINVITE_INTERVAL (7200s)
    โ”‚       โ””โ”€โ”€ VOS3000 forcibly terminates call (BYE sent)
    โ”‚
    โ””โ”€โ”€ โŒ No active session detection possible

๐Ÿ”ง Step-by-Step VOS3000 SIP Session Timer Configuration

๐Ÿ–ฅ๏ธ Follow these steps to configure the VOS3000 SIP session timer parameters:

Step 1: Navigate to SIP Parameters ๐Ÿ“‹

  1. ๐Ÿ” Log in to VOS3000 Client
  2. ๐Ÿ“Œ Navigate: Operation management โ†’ Softswitch management โ†’ Additional settings โ†’ SIP parameter
  3. ๐Ÿ” Locate the session timer parameters in the parameter list

Step 2: Configure SS_SIP_SESSION_TTL โฑ๏ธ

Deployment TypeRecommended TTLRationale
๐Ÿข Standard enterprise600s (default)โœ… Good balance of detection and overhead
๐Ÿ“ž High-volume wholesale300s โ€“ 600s๐Ÿ”ง Faster zombie detection on busy routes
๐ŸŒ Unstable networks180s โ€“ 300s๐Ÿ“ก Quick detection of dropped calls
๐Ÿ›ก๏ธ Premium routes900s โ€“ 1800s๐Ÿ” Less signaling overhead, longer calls OK

Step 3: Set SS_SIP_SESSION_UPDATE_SEGMENT ๐Ÿ”„

๐Ÿ“Š Choose the segment value based on your network reliability:

Segment ValueTTL=600 IntervalRetry CountBest For
2 (default)300s2 attemptsโœ… Most deployments
3200s3 attempts๐Ÿ”ง Moderate reliability
5120s5 attempts๐Ÿ“ก Flaky connections
875s8 attemptsโš ๏ธ Very unstable nets

Step 4: Configure Early Hangup โฐ

๐Ÿ”’ Set SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP based on your tolerance for ghost calls:

  • โœ… 0 seconds (default): Immediate hangup โ€” zero tolerance for zombie calls
  • ๐Ÿ”ง 5-10 seconds: Small grace window for momentary network blips
  • โš ๏ธ 30+ seconds: Not recommended โ€” defeats the purpose of session timers

Step 5: Adjust Non-Timer Caller Limit ๐Ÿ“ฑ

๐ŸŽฏ Set SS_SIP_NO_TIMER_REINVITE_INTERVAL based on your risk tolerance:

SettingDurationRisk LevelUse Case
7200s (default)2 hoursโš ๏ธ MediumStandard VoIP operations
3600s1 hour๐Ÿ”ง Low-MediumWholesale termination
1800s30 minutesโœ… LowHigh-value premium routes
900s15 minutes๐Ÿ›ก๏ธ Very LowMaximum protection

๐Ÿ“Š Complete VOS3000 SIP Session Timer Parameter Reference

๐Ÿ“‹ Here’s the full reference table combining all session timer parameters from the official VOS3000 2.1.9.07 manual:

ParameterDefaultUnitRangePurpose
SS_SIP_SESSION_TTL600Secondsโ€”Session expiry detection interval
SS_SIP_SESSION_UPDATE_SEGMENT2Count2โ€“10Re-INVITE interval divider
SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP0Secondsโ€”Grace period before early hangup
SS_SIP_NO_TIMER_REINVITE_INTERVAL7200Secondsโ€”Max call time for non-timer UAs

๐Ÿ›ก๏ธ Common VOS3000 SIP Session Timer Problems and Solutions

โš ๏ธ Even with proper configuration, session timer issues can arise. Here are the most common problems and their fixes:

โŒ Problem 1: Calls Dropping Every 5 Minutes

๐Ÿ” Symptom: Active calls are being terminated at exactly the re-INVITE interval.

๐Ÿ’ก Cause: The far-end SIP device does not properly respond to re-INVITE or UPDATE messages. The VOS3000 SIP session timer interprets the lack of response as a dead call.

โœ… Solutions:

  • ๐Ÿ”ง Increase SS_SIP_SESSION_TTL to give more time per cycle
  • ๐Ÿ”„ Reduce SS_SIP_SESSION_UPDATE_SEGMENT for fewer but longer intervals
  • ๐Ÿ“ก Verify the far-end device supports RFC 4028 session timers
  • ๐Ÿ“ž Check if the far-end is behind a SIP ALG that drops re-INVITEs โ€” see our SIP debug guide

โŒ Problem 2: Ultra-Long Bills from Zombie Calls

๐Ÿ” Symptom: CDR records show calls lasting hours beyond actual conversation time.

๐Ÿ’ก Cause: The SIP caller does not support session timers, and SS_SIP_NO_TIMER_REINVITE_INTERVAL is too high.

โœ… Solutions:

  • โฑ๏ธ Reduce SS_SIP_NO_TIMER_REINVITE_INTERVAL from 7200 to 1800 or lower
  • ๐Ÿ” Ensure SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP is set to 0 (immediate cleanup)
  • ๐Ÿ“Š Monitor CDR records for abnormally long calls โ€” use our CDR billing discrepancy guide

โŒ Problem 3: Excessive Signaling Overhead

๐Ÿ” Symptom: High CPU usage on VOS3000 server, excessive SIP signaling traffic.

๐Ÿ’ก Cause: SS_SIP_SESSION_UPDATE_SEGMENT is set too high, causing frequent re-INVITEs.

โœ… Solutions:

  • ๐Ÿ“Š Reduce SS_SIP_SESSION_UPDATE_SEGMENT to 2 (default) for fewer refresh attempts
  • โฑ๏ธ Increase SS_SIP_SESSION_TTL to 900 or 1800 for longer cycles
  • ๐Ÿ”ง Balance detection speed against signaling load

๐Ÿ’ก VOS3000 SIP Session Timer Best Practices

๐ŸŽฏ Follow these best practices to get the most from your VOS3000 SIP session timer configuration:

Best PracticeRecommendationReason
๐ŸŽฏ Start with defaultsTTL=600, Segment=2Proven balance for most deployments
๐Ÿ“Š Monitor CDRsCheck for abnormally long calls weeklyDetects zombie calls early
๐Ÿ”’ Lower non-timer limitSet NO_TIMER to 1800โ€“3600Reduces risk from non-RFC 4028 endpoints
๐Ÿ”„ Test before productionVerify with SIP debug toolsAvoids unexpected call drops
๐Ÿ“ž Verify endpoint supportCheck Session-Expires in SIP INVITEConfirms timer negotiation works
๐Ÿ›ก๏ธ Keep early hangup at 0Unless network is very unstableImmediate cleanup is safer

๐Ÿ’ก Pro tip: The VOS3000 SIP session timer works hand-in-hand with your max call duration settings. While session timers actively detect dead calls, the max call duration parameter enforces a hard limit on all calls regardless of their state. Configure both for maximum protection.

๐Ÿ”„ VOS3000 SIP Session Timer and SIP Call Flow Interaction

๐Ÿ“ก The session timer operates within the broader SIP call flow. Understanding how it interacts with other SIP messages is critical:

๐Ÿ“ฑ SIP Call Flow with Session Timer:

Caller โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€ VOS3000 โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€ Called Party
  โ”‚                              โ”‚                              โ”‚
  โ”‚โ”€โ”€โ”€โ”€ INVITE โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚โ”€โ”€โ”€โ”€ INVITE โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚
  โ”‚   (Session-Expires: 600)    โ”‚   (Session-Expires: 600)    โ”‚
  โ”‚                              โ”‚                              โ”‚
  โ”‚โ—„โ”€โ”€โ”€ 200 OK โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚โ—„โ”€โ”€โ”€ 200 OK โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚
  โ”‚   (Session-Expires: 600)    โ”‚   (Session-Expires: 600)    โ”‚
  โ”‚                              โ”‚                              โ”‚
  โ”‚       ... call in progress ...                              โ”‚
  โ”‚                              โ”‚                              โ”‚
  โ”‚      โ”Œโ”€ TTL/Segment timer โ”€โ”€โ”                              โ”‚
  โ”‚      โ”‚  (300s elapsed)      โ”‚                              โ”‚
  โ”‚      โ””โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”˜                              โ”‚
  โ”‚                              โ”‚                              โ”‚
  โ”‚โ—„โ”€โ”€โ”€ re-INVITE/UPDATE โ”€โ”€โ”€โ”€โ”€โ”€โ”‚โ”€โ”€โ”€โ”€ re-INVITE/UPDATE โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚
  โ”‚                              โ”‚                              โ”‚
  โ”‚โ”€โ”€โ”€โ”€ 200 OK โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚โ—„โ”€โ”€โ”€ 200 OK โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚
  โ”‚                              โ”‚                              โ”‚
  โ”‚       ... timer resets ...                                  โ”‚
  โ”‚                              โ”‚                              โ”‚
  โŒ If no 200 OK response:                                     โ”‚
  โ”‚                              โ”‚โ”€โ”€โ”€โ”€ BYE โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚
  โ”‚โ—„โ”€โ”€โ”€ BYE โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚                              โ”‚

๐Ÿ”ง For a deeper understanding of how session timers fit into the complete SIP call lifecycle, see our comprehensive SIP call flow guide.

๐Ÿ” Verifying VOS3000 SIP Session Timer Operation

๐Ÿ“ After configuration, verify that session timers are working correctly:

Using SIP Debug to Confirm Timer Negotiation ๐Ÿ”

# Check SIP INVITE for Session-Expires header
# This confirms the caller supports session timers

INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.100:5060
From: <sip:[email protected]>;tag=abc123
To: <sip:[email protected]>
Call-ID: [email protected]
CSeq: 1 INVITE
Session-Expires: 600        <-- ๐Ÿ”‘ Session timer negotiated!
Min-SE: 90                  <-- ๐Ÿ”‘ Minimum session interval
Contact: <sip:[email protected]:5060>
Content-Type: application/sdp
Content-Length: ...

# If no Session-Expires header appears,
# the caller does NOT support session timers
# VOS3000 will use SS_SIP_NO_TIMER_REINVITE_INTERVAL instead

๐Ÿ“ž Need help debugging SIP signaling? Check our SIP debug guide for step-by-step Wireshark capture instructions.

โ“ Frequently Asked Questions

โ“ What is the default VOS3000 SIP session timer value?

โฑ๏ธ The default VOS3000 SIP session timer value is 600 seconds (10 minutes), configured via the SS_SIP_SESSION_TTL parameter. This means VOS3000 will attempt to verify call connectivity every 600 seconds divided by the SS_SIP_SESSION_UPDATE_SEGMENT value (default 2), resulting in a re-INVITE every 300 seconds.

โ“ How does VOS3000 handle SIP callers that do not support session timers?

๐Ÿ“ฑ When a SIP caller does not support the “timer” feature (no Session-Expires header in INVITE/200 OK), VOS3000 cannot send re-INVITE or UPDATE messages to verify the call. Instead, it uses the SS_SIP_NO_TIMER_REINVITE_INTERVAL parameter (default: 7200 seconds / 2 hours) as a hard limit. When the call duration exceeds this value, VOS3000 forcibly terminates the call.

โ“ Can I set SS_SIP_SESSION_UPDATE_SEGMENT to 1?

โŒ No. The valid range for SS_SIP_SESSION_UPDATE_SEGMENT is 2 to 10. A value of 1 would mean only one attempt to verify the session, which provides no retry capability. The minimum of 2 ensures at least one re-INVITE and one retry opportunity within the TTL period.

โ“ What happens when VOS3000 SIP session timer detects a dead call?

๐Ÿ”’ When VOS3000 sends a re-INVITE or UPDATE and receives no 200 OK confirmation within the TTL period, it considers the call finished. VOS3000 then sends a BYE message to terminate the call. If SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP is set to a value greater than 0, VOS3000 will wait that many seconds before sending the BYE, giving the endpoint a brief grace period to recover.

โ“ Is the VOS3000 SIP session timer compliant with RFC 4028?

โœ… Yes. The VOS3000 SIP session timer implementation follows RFC 4028 โ€” Session Timers in the Session Initiation Protocol. VOS3000 supports the Session-Expires header, re-INVITE and UPDATE refresh methods, and proper session timer negotiation as defined in the RFC. Refer to the official VOS3000 documentation at vos3000.com for detailed compliance information.

โ“ Should I enable SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP?

๐Ÿ’ก It depends on your network conditions. The default value of 0 (disabled) is recommended for most deployments because it provides immediate cleanup of dead sessions. If your network experiences occasional momentary packet loss that could cause a re-INVITE response to be delayed by a few seconds, you can set it to 5-10 seconds for a small grace window. Values above 30 seconds are not recommended as they undermine the purpose of session timers.

โ“ How does VOS3000 SIP session timer prevent ultra-long bills?

๐Ÿ›ก๏ธ Ultra-long bills occur when calls remain in “connected” state after the actual conversation has ended โ€” typically due to network failures, NAT timeouts, or endpoint crashes that prevent proper BYE messages. The VOS3000 SIP session timer prevents this by actively probing the call at regular intervals. If the far-end cannot confirm the session is still alive, VOS3000 terminates it. For non-timer endpoints, the SS_SIP_NO_TIMER_REINVITE_INTERVAL enforces a hard maximum duration. Combined with proper billing system configuration, this effectively eliminates zombie-call billing.

๐Ÿ“ž Need Expert Help with VOS3000 SIP Session Timer?

๐Ÿ”ง Configuring the VOS3000 SIP session timer correctly is critical for preventing revenue loss from zombie calls and ultra-long bills. If you need expert assistance with your VOS3000 deployment, our team is ready to help.

๐Ÿ’ฌ WhatsApp: +8801911119966 โ€” Get instant support for VOS3000 SIP session timer configuration, RFC 4028 compliance, and VoIP network optimization.

๐Ÿ“ž Still have questions about the VOS3000 SIP session timer? Reach out on WhatsApp at +8801911119966 โ€” we provide professional VOS3000 installation, configuration, and support services worldwide. ๐ŸŒ


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๐Ÿ“ฑ WhatsApp: +8801911119966
๐ŸŒ Website: www.vos3000.com
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VOS3000 Session Timer: Complete Easy Guide to SIP Keep-Alive Configuration

VOS3000 Session Timer: Complete Guide to SIP Keep-Alive Configuration

VOS3000 session timer is a critical mechanism for maintaining call stability and preventing “zombie calls” that consume system resources. Based on RFC 4028 specifications, the session timer functionality in VOS3000 2.1.9.07 ensures that active VoIP sessions are properly monitored while failed or hung calls are detected and cleaned up automatically. This comprehensive guide covers all session timer parameters, NAT keep-alive configuration, and troubleshooting procedures based on the official VOS3000 manual.

๐Ÿ“ž Need help configuring VOS3000 session timer? WhatsApp: +8801911119966

๐Ÿ” What is VOS3000 Session Timer?

Reference: VOS3000 2.1.9.07 Manual, Section 4.1.3 (Page 213)

The VOS3000 session timer implements the SIP Session Timer mechanism defined in RFC 4028. This protocol extension addresses a fundamental problem in SIP-based VoIP systems: the inability to detect when a call has failed at one endpoint while the other endpoint believes the call is still active. These “zombie calls” can persist indefinitely, consuming system resources, occupying call capacity, and causing billing discrepancies.

๐Ÿ“Š The Zombie Call Problem

๐Ÿšจ ScenarioโŒ Without Session Timerโœ… With Session Timer
Endpoint Power FailureCall remains “active” indefinitely in systemSession expires, call terminated cleanly
Network DisconnectionNo notification, resources wastedRefresh fails, session cleaned up
Device CrashZombie call persists for hours/daysMaximum session duration enforced
NAT TimeoutOne-way audio, confused stateSession refresh detects failure
Billing ImpactIncorrect CDR duration, revenue lossAccurate call termination timing

โš™๏ธ VOS3000 Session Timer Parameters Complete Reference

Reference: VOS3000 2.1.9.07 Manual, Section 4.3.5.2 (Pages 229-239)

VOS3000 provides a comprehensive set of session timer parameters that control how the softswitch monitors and maintains active SIP sessions. These parameters are configured in the System Parameters section and affect all SIP-based communications.

๐Ÿ“Š Core Session Timer Parameters Table

โš™๏ธ Parameter๐Ÿ“Š Default๐Ÿ“ Range๐Ÿ“ Description๐Ÿ“– Manual Page
SS_SIP_SESSION_TTL60060-86400 secDetecting SIP connected status interval (Session-Expires value)230
SS_SIP_SESSION_UPDATE_SEGMENT22-10Divisor for refresh interval calculation (TTL/segment)230
SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP00-3600 secTerminate session before actual timeout (margin)230
SS_SIP_NO_TIMER_REINVITE_INTERVAL72000-86400 secMaximum call duration for non-timer endpoints230
SS_SIP_SESSION_MIN_SE9090-3600 secMinimum session expires value per RFC 4028231

๐Ÿ“Š Session Timer Refresh Calculation

๐Ÿ“ Session Timer Refresh Interval Formula

Refresh Interval = SS_SIP_SESSION_TTL รท SS_SIP_SESSION_UPDATE_SEGMENT

Example with Defaults:600 รท 2 = 300 seconds (5 minutes)
First Refresh Attempt:At 5 minutes into the call
Session Expires If:No response to refresh within TTL period

๐Ÿ“ก NAT Keep-Alive Configuration Deep Dive

Reference: VOS3000 2.1.9.07 Manual, Section 4.1.2 (Pages 212-213)

NAT (Network Address Translation) devices maintain binding tables that map internal private IP addresses to external public addresses. These bindings have a timeout period, typically ranging from 30 to 300 seconds depending on the device. When a binding expires without traffic, incoming calls cannot reach the endpoint behind NAT.

๐Ÿ“Š NAT Keep-Alive Parameters Table

โš™๏ธ Parameter๐Ÿ“Š Default๐Ÿ“ Range๐Ÿ“ Function๐Ÿ“– Page
SS_SIP_NAT_KEEP_ALIVE_MESSAGEHELLOText stringContent of NAT keep-alive UDP packet212
SS_SIP_NAT_KEEP_ALIVE_PERIOD3010-86400 secInterval between keep-alive transmissions212
SS_SIP_NAT_KEEP_ALIVE_SEND_INTERVAL5001-10000 msDelay between individual keep-alive packets in batch212
SS_SIP_NAT_KEEP_ALIVE_SEND_ONE_TIME30001-10000Number of keep-alive packets sent per batch cycle212

๐Ÿ”„ How NAT Keep-Alive Works in VOS3000

VOS3000 NAT Keep-Alive Operation Flow:
=======================================

SCENARIO: Endpoint behind NAT firewall
โ”Œโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”
โ”‚                                                                             โ”‚
โ”‚  ENDPOINT                    NAT DEVICE                   VOS3000 SERVER    โ”‚
โ”‚  (192.168.1.100)            (Public IP)                  (Softswitch)       โ”‚
โ”‚                                                                             โ”‚
โ”‚  1. REGISTER โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บ  โ”‚
โ”‚     (Via: 192.168.1.100)                                                    โ”‚
โ”‚                                                                             โ”‚
โ”‚  2. VOS3000 Records:                                                         โ”‚
โ”‚     - Received IP: Public NAT IP                                            โ”‚
โ”‚     - Received Port: NAT mapped port                                        โ”‚
โ”‚     - Contact: Internal IP (via Contact header)                             โ”‚
โ”‚                                                                             โ”‚
โ”‚  3. NAT BINDING TABLE:                                                       โ”‚
โ”‚     Internal: 192.168.1.100:5060 โ†’ External: PublicIP:45678                โ”‚
โ”‚                                                                             โ”‚
โ”‚  4. KEEP-ALIVE MESSAGE (every 30 seconds):                                  โ”‚
โ”‚     โ—„โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€  โ”‚
โ”‚     UDP packet "HELLO" to PublicIP:45678                                    โ”‚
โ”‚                                                                             โ”‚
โ”‚  5. NAT BINDING REFRESHED:                                                   โ”‚
โ”‚     - Timer resets to 30+ seconds                                           โ”‚
โ”‚     - Binding remains active                                                โ”‚
โ”‚                                                                             โ”‚
โ”‚  6. INCOMING CALL:                                                           โ”‚
โ”‚     โ—„โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€  โ”‚
โ”‚     INVITE reaches endpoint successfully!                                   โ”‚
โ”‚                                                                             โ”‚
โ””โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”˜

IMPORTANT: If SS_SIP_NAT_KEEP_ALIVE_MESSAGE is empty, keep-alive is DISABLED!

๐Ÿ”ง VOS3000 Session Timer Configuration Guide

๐Ÿ“ Navigation to System Parameters

StepNavigation PathAction
1Operation managementClick main menu
2Softswitch managementSelect softswitch node
3Additional settingsRight-click โ†’ Additional settings
4System parameter tabFind session timer parameters
5Modify valuesEdit desired parameters
6Apply changesClick OK to save
๐Ÿข Scenarioโฑ๏ธ SESSION_TTL๐Ÿ”„ SEGMENT๐Ÿšซ NO_TIMER_INTERVAL๐Ÿ“ก NAT_PERIOD
Standard VoIP Wholesale600 (10 min)20 (disabled)30 sec
Call Center Operations900 (15 min)314400 (4 hrs)20 sec
Mobile/Unstable Networks300 (5 min)23600 (1 hr)15 sec
Enterprise PBX1200 (20 min)228800 (8 hrs)30 sec
High-Security Environment180 (3 min)21800 (30 min)10 sec

๐Ÿ“Š Session Timer Message Flow Diagram

VOS3000 Session Timer - Complete Call Flow with Refresh:
=========================================================

CALLER                          VOS3000                         CALLEE
  โ”‚                               โ”‚                               โ”‚
  โ”‚  1. INVITE                    โ”‚                               โ”‚
  โ”‚  Session-Expires: 600         โ”‚                               โ”‚
  โ”‚  Min-SE: 90                   โ”‚                               โ”‚
  โ”‚โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚                               โ”‚
  โ”‚                               โ”‚  2. INVITE (forwarded)        โ”‚
  โ”‚                               โ”‚  Session-Expires: 600         โ”‚
  โ”‚                               โ”‚โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚                               โ”‚  3. 200 OK                    โ”‚
  โ”‚                               โ”‚  Session-Expires: 600         โ”‚
  โ”‚                               โ”‚โ—„โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚
  โ”‚  4. 200 OK                    โ”‚                               โ”‚
  โ”‚  Session-Expires: 600         โ”‚                               โ”‚
  โ”‚โ—„โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚                               โ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚  5. ACK                       โ”‚                               โ”‚
  โ”‚โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚  6. ACK                       โ”‚
  โ”‚                               โ”‚โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚           โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•           โ”‚
  โ”‚           โ•‘    CALL ACTIVE - AUDIO FLOWING           โ•‘        โ”‚
  โ”‚           โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•           โ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚  [5 minutes into call]        โ”‚                               โ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚  7. UPDATE (session refresh)  โ”‚                               โ”‚
  โ”‚  Session-Expires: 600         โ”‚                               โ”‚
  โ”‚โ—„โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚                               โ”‚
  โ”‚  8. 200 OK                    โ”‚                               โ”‚
  โ”‚  Session-Expires: 600         โ”‚                               โ”‚
  โ”‚โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚                               โ”‚
  โ”‚                               โ”‚  9. UPDATE (session refresh)  โ”‚
  โ”‚                               โ”‚โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚
  โ”‚                               โ”‚  10. 200 OK                   โ”‚
  โ”‚                               โ”‚โ—„โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚           โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•           โ”‚
  โ”‚           โ•‘    SESSION REFRESHED SUCCESSFULLY       โ•‘        โ”‚
  โ”‚           โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•           โ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚  [If refresh fails]           โ”‚                               โ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚  11. BYE (session timeout)    โ”‚                               โ”‚
  โ”‚โ—„โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”‚  12. BYE (session timeout)    โ”‚
  โ”‚                               โ”‚โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ–บโ”‚
  โ”‚                               โ”‚                               โ”‚
  โ”‚  CDR: Termination Reason = "Session Timeout"                 โ”‚
  โ”‚                               โ”‚                               โ”‚

๐Ÿšจ Session Timer Troubleshooting Guide

๐Ÿ“Š Common Problems and Solutions

๐Ÿšจ Symptom๐Ÿ” Root Causeโœ… Solution๐Ÿ“– Reference
Calls drop at exactly 30 secondsNAT binding timeout, not session timerEnable NAT keep-alive, reduce period to 15-20sPage 212
Calls drop at 5-minute intervalsSession refresh failingCheck if endpoint supports re-INVITE/UPDATEPage 213
“422 Session Interval Too Small” errorSession-Expires below minimumIncrease SS_SIP_SESSION_MIN_SE or TTLPage 231
No incoming calls after idle periodNAT binding expiredVerify NAT keep-alive is enabled and workingPage 212
Re-INVITE rejected with 491Glare condition (simultaneous re-INVITEs)Normal – VOS3000 will retry automaticallyPage 213
Zombie calls still occurringSession timer not negotiatedCheck NO_TIMER_REINVITE_INTERVAL settingPage 230

๐Ÿ”ง Debug Trace Analysis for Session Timer

VOS3000 Debug Trace - Session Timer Analysis:
==============================================

Step 1: Enable Debug Trace
Navigation: System โ†’ Debug trace
Enable: Check "On"
Set duration: 10-30 minutes

Step 2: Look for Session Timer Headers in SIP Messages:
โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€

INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK12345
From: ;tag=abc123
To: 
Call-ID: [email protected]
CSeq: 1 INVITE
Contact: 
Session-Expires: 600;refresher=uac    โ† SESSION TIMER HEADER
Min-SE: 90                            โ† MINIMUM SESSION EXPIRES
Content-Type: application/sdp
Content-Length: ...

Step 3: Check 200 OK Response:
โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
SIP/2.0 200 OK
...
Session-Expires: 600;refresher=uac    โ† CONFIRMED SESSION TIMER
...

Step 4: Look for Session Refresh Messages (UPDATE or re-INVITE):
โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€

UPDATE sip:[email protected]:5060 SIP/2.0
...
Session-Expires: 600                    โ† REFRESHING SESSION
...

Step 5: If No Session Timer Headers Found:
โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
- Endpoint does not support RFC 4028
- VOS3000 will use SS_SIP_NO_TIMER_REINVITE_INTERVAL
- Maximum call duration will be enforced

๐Ÿ“Š Session Timer vs NAT Keep-Alive Comparison

๐Ÿ“Š Aspectโฑ๏ธ Session Timer๐Ÿ“ก NAT Keep-Alive
Primary PurposeDetect failed calls, prevent zombie sessionsMaintain NAT bindings for incoming calls
RFC StandardRFC 4028 (SIP Session Timer)NAT traversal best practices
Protocol UsedSIP re-INVITE or UPDATE messagesUDP packets or SIP messages
When ActiveDuring active call (after 200 OK)While endpoint is registered
DirectionBidirectional (negotiated refresh)Server to endpoint (unidirectional)
Default Interval600 seconds (10 minutes)30 seconds
Failure ResultCall terminated, CDR updatedIncoming calls may fail
Endpoint Support RequiredYes (RFC 4028 compliance)No (transparent to endpoint)

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Technical Support24/7 remote assistanceTroubleshooting, Debug, Analysis

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โ“ Frequently Asked Questions about VOS3000 Session Timer

What happens if an endpoint doesn’t support session timer?

VOS3000 will use the SS_SIP_NO_TIMER_REINVITE_INTERVAL parameter to limit the maximum call duration. This ensures that zombie calls cannot persist indefinitely even when the endpoint doesn’t support RFC 4028. Set this value based on your business requirements (default is 7200 seconds or 2 hours).

Why are my calls dropping exactly at 30 seconds?

30-second call drops are almost always caused by NAT binding timeout, not session timer issues. The solution is to enable NAT keep-alive by setting SS_SIP_NAT_KEEP_ALIVE_MESSAGE to a value like “HELLO” and reducing SS_SIP_NAT_KEEP_ALIVE_PERIOD to 15-20 seconds. Also check if SIP ALG is enabled on your router (it should be disabled).

What is the difference between re-INVITE and UPDATE for session refresh?

Both methods can be used for session refresh. UPDATE is generally preferred because it doesn’t modify the SDP session parameters, while re-INVITE also renegotiates media. VOS3000 automatically selects the appropriate method based on endpoint capabilities and configuration.

How do I calculate the optimal session timer refresh interval?

The refresh interval equals SS_SIP_SESSION_TTL divided by SS_SIP_SESSION_UPDATE_SEGMENT. With defaults (600 รท 2 = 300 seconds), VOS3000 sends a refresh every 5 minutes. For mobile networks, consider 300 รท 2 = 150 seconds for faster failure detection.

Can session timer prevent billing fraud?

Session timer helps prevent zombie calls that could result in incorrect CDR durations, but it’s not a fraud prevention mechanism. For fraud protection, implement proper account limits, IP restrictions, and monitor for unusual calling patterns using VOS3000’s built-in reports.

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VOS3000 SIP Session Timer: Complete Keep-Alive & Session Management Important Guide

VOS3000 SIP Session Timer: Complete Keep-Alive & Session Management Guide

VOS3000 SIP session timer is essential for maintaining reliable VoIP calls and preventing “zombie calls” that waste resources. By implementing RFC 4028 session timers and NAT keep-alive mechanisms, VOS3000 ensures that active calls are properly monitored and terminated calls are detected quickly. This comprehensive guide covers all session timer and keep-alive features based on official VOS3000 2.1.9.07 documentation.

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๐Ÿ” Understanding VOS3000 SIP Session Timer

Reference: VOS3000 2.1.9.07 Manual, Section 4.1.3 (Page 213)

The SIP Session Timer, defined in RFC 4028, provides a mechanism to detect failed calls that would otherwise remain “hung” in the system. Without session timers, calls that lose one-way audio or have endpoint failures may continue to exist in the system, consuming resources and potentially causing billing errors.

๐Ÿ“Š Why Session Timers Matter

ProblemWithout Session TimerWith Session Timer
Zombie CallsCalls remain active indefinitely after endpoint failureFailed endpoints detected, calls cleaned up
Resource WasteSystem resources consumed by dead sessionsResources freed when session expires
Billing ErrorsIncorrect long-duration billing for dead callsAccurate call termination timing
NAT IssuesNAT bindings expire causing call dropsKeep-alive maintains NAT bindings

โš™๏ธ VOS3000 SIP Session Timer Parameters

Reference: VOS3000 2.1.9.07 Manual, Section 4.3.5.2 (Page 230-231)

๐Ÿ“Š Core Session Timer Parameters

ParameterDefaultRangeDescription
SS_SIP_SESSION_TTL600secondsDetecting SIP connected status interval
SS_SIP_SESSION_UPDATE_SEGMENT22-10SIP timer re-INVITE/UPDATE interval segment
SS_SIP_SESSION_TIMEOUT_EARLY_HANGUP0secondsSession timer early hangup before timeout
SS_SIP_NO_TIMER_REINVITE_INTERVAL7200secondsMax conversation time for non-timer SIP caller

๐Ÿ“ How Session Timer Works (VOS3000 SIP Session Timer)

VOS3000 SIP Session Timer Operation:
================================

1. Call Establishment:
- INVITE with Session-Expires header (if supported)
- VOS3000 records session timer requirements

2. Session Refresh:
- Re-INVITE or UPDATE sent at regular intervals
- Interval = SS_SIP_SESSION_TTL / SS_SIP_SESSION_UPDATE_SEGMENT
- Default: 600 / 2 = 300 seconds (5 minutes)

3. Session Monitoring:
- If refresh fails, session is considered dead
- Call is terminated after timeout
- CDR updated with proper end reason

4. Non-Timer Endpoints:
- For SIP endpoints without timer support
- VOS3000 uses SS_SIP_NO_TIMER_REINVITE_INTERVAL
- Default 7200 seconds (2 hours) maximum call duration

Example Flow with SS_SIP_SESSION_TTL = 600:
===========================================
Time 0:00 - Call established
Time 5:00 - Re-INVITE/UPDATE sent (refresh attempt)
Time 5:01 - 200 OK received (refresh successful)
Time 10:00 - Re-INVITE/UPDATE sent
Time 10:01 - 200 OK received
...continues for duration of call

If refresh fails:
Time 10:00 - Re-INVITE/UPDATE sent
Time 10:30 - No response (timeout)
Time 10:30 - Call terminated
Time 10:30 - CDR records "Session timeout"

๐Ÿ“ก NAT Keep-Alive Configuration

Reference: VOS3000 2.1.9.07 Manual, Section 4.1.2 (Page 212-213)

NAT keep-alive ensures that NAT bindings remain active for devices behind NAT devices. Without proper keep-alive, incoming calls may fail because the NAT mapping has expired.

โš™๏ธ NAT Keep-Alive Parameters

ParameterDefaultRangeDescription
SS_SIP_NAT_KEEP_ALIVE_MESSAGEHELLOtextContent of NAT keep-alive message
SS_SIP_NAT_KEEP_ALIVE_PERIOD3010-86400 secNAT keep-alive message sending period
SS_SIP_NAT_KEEP_ALIVE_SEND_INTERVAL500msInterval between sending keep-alives
SS_SIP_NAT_KEEP_ALIVE_SEND_ONE_TIME3000countNumber of keep-alive messages per batch

๐Ÿ“ NAT Keep-Alive Operation

VOS3000 NAT Keep-Alive Mechanism:
==================================

Purpose:
========
When devices are behind NAT, the NAT device maintains a mapping table.
If no traffic passes through for a period (typically 30-300 seconds),
the NAT mapping expires, and incoming calls cannot reach the device.

How It Works:
=============
1. Device registers with VOS3000
2. VOS3000 records device IP and port
3. VOS3000 sends periodic keep-alive messages
4. Keep-alive traffic maintains NAT mapping
5. Incoming calls can reach the device

Configuration Example:
======================
SS_SIP_NAT_KEEP_ALIVE_MESSAGE = "HELLO"
SS_SIP_NAT_KEEP_ALIVE_PERIOD = 30 (seconds)

VOS3000 sends "HELLO" to registered devices every 30 seconds.

Important Notes:
================
- If SS_SIP_NAT_KEEP_ALIVE_MESSAGE is empty, keep-alive is disabled
- Period should be less than NAT device timeout (typically 60 seconds)
- For large deployments, adjust SEND_INTERVAL and SEND_ONE_TIME

Usage Scenarios:
================
1. Normal Registration: Device maintains registration via REGISTER
2. Non-REGISTER Devices: VOS3000 sends UDP keep-alive
3. Symmetric NAT: May require media proxy instead

๐Ÿ”ง Session Timer Configuration Guide

ScenarioSS_SIP_SESSION_TTLSS_SIP_NO_TIMER_REINVITE_INTERVALNAT_KEEP_ALIVE_PERIOD
Standard VoIP600 (10 min)7200 (2 hours)30 seconds
Call Center900 (15 min)14400 (4 hours)20 seconds
Wholesale600 (10 min)0 (disabled)30 seconds
Mobile/Unstable300 (5 min)3600 (1 hour)15 seconds

๐Ÿ”ง Configuration Steps

Step-by-Step Session Timer Configuration:
==========================================

1. Navigate to System Parameters:
   Navigation > Operation management > Softswitch management
   > Additional settings > System parameter

2. Configure Session Timer:
   Find: SS_SIP_SESSION_TTL
   Set: 600 (or desired value in seconds)

3. Configure Update Segment:
   Find: SS_SIP_SESSION_UPDATE_SEGMENT
   Set: 2 (refresh interval = TTL/segment)

4. Configure NAT Keep-Alive:
   Find: SS_SIP_NAT_KEEP_ALIVE_MESSAGE
   Set: HELLO (or custom message)

   Find: SS_SIP_NAT_KEEP_ALIVE_PERIOD
   Set: 30 (seconds between keep-alives)

5. Apply Changes:
   Click Apply to save configuration

6. Verify Settings:
   Check CDR for session timeout behavior
   Monitor for 30-second call drops

Important: Changes require softswitch service restart
to take effect in some cases.

๐Ÿšจ Common Session Timer Problems

๐Ÿ“Š Problem Diagnosis Table

SymptomPossible CauseSolution
Calls drop at 30 secondsNAT binding timeout, SIP ALG issueDisable SIP ALG, increase NAT keep-alive
Calls drop at specific intervalsSession timer negotiation failureCheck session timer support, adjust TTL
No incoming calls after idleNAT binding expiredEnable NAT keep-alive, reduce period
Session timer errors in traceEndpoint doesn’t support RFC 4028Use SS_SIP_NO_TIMER_REINVITE_INTERVAL
Re-INVITE rejected by endpointEndpoint doesn’t support re-INVITETry UPDATE method, check endpoint config

๐Ÿ”ง Troubleshooting Session Timer Issues (VOS3000 SIP Session Timer)

Session Timer Troubleshooting Checklist:
=========================================

1. Check Debug Trace:
   System > Debug trace > Enable
   Look for re-INVITE or UPDATE messages
   Check for 200 OK responses

2. Verify Endpoint Support:
   - Check if endpoint includes "timer" in Supported header
   - Look for Session-Expires in INVITE/200 OK
   - Verify endpoint responds to session refresh

3. Check NAT Configuration:
   - Verify NAT keep-alive is enabled
   - Check SS_SIP_NAT_KEEP_ALIVE_PERIOD
   - Monitor for NAT binding expiration

4. Analyze CDR:
   - Check termination reason for session timeouts
   - Look for patterns in call drop timing
   - Compare with session timer configuration

5. Test Different Scenarios:
   - Test calls from different networks
   - Test with different endpoints
   - Test with/without media proxy

Common Fixes:
=============
- Increase SS_SIP_SESSION_TTL for longer refresh intervals
- Reduce SS_SIP_NAT_KEEP_ALIVE_PERIOD for aggressive keep-alive
- Disable SIP ALG on routers
- Enable media proxy for NAT scenarios

๐Ÿ“Š Session Timer vs NAT Keep-Alive (VOS3000 SIP Session Timer)

Understanding the difference between session timer and NAT keep-alive is important for proper configuration:

AspectSession TimerNAT Keep-Alive
PurposeDetect failed calls, prevent zombie callsMaintain NAT bindings for incoming calls
ProtocolSIP re-INVITE/UPDATEUDP packets or SIP messages
DirectionBoth directions (refresh negotiation)Server to client (keep binding active)
Default Interval600 seconds (10 minutes)30 seconds
When ActiveDuring active callDuring registration period
RFC ReferenceRFC 4028NAT traversal best practices

โ“ Frequently Asked Questions

What happens if both endpoints don’t support session timer?

VOS3000 uses SS_SIP_NO_TIMER_REINVITE_INTERVAL to limit maximum call duration. This prevents zombie calls even when endpoints don’t support RFC 4028. Set this value based on your business needs (default is 7200 seconds / 2 hours).

Why are my calls dropping at exactly 30 seconds?

30-second call drops are typically caused by NAT binding timeouts, not session timer issues. Check if SIP ALG is enabled on your router (should be disabled), and verify NAT keep-alive is configured correctly with a period less than 30 seconds.

Should I use re-INVITE or UPDATE for session refresh?

VOS3000 automatically negotiates the refresh method based on endpoint capabilities. UPDATE is generally preferred as it doesn’t affect SDP negotiation. Both methods work for session timer purposes – VOS3000 handles this automatically.

What is a good SS_SIP_SESSION_TTL value?

The default of 600 seconds (10 minutes) works well for most scenarios. For mobile or unstable networks, consider reducing to 300 seconds (5 minutes) for faster detection of failed calls. For stable enterprise environments, 900 seconds (15 minutes) reduces overhead.

How do I know if NAT keep-alive is working?

Enable debug trace and look for periodic messages matching your SS_SIP_NAT_KEEP_ALIVE_MESSAGE content (default “HELLO”). You should see these messages at intervals matching SS_SIP_NAT_KEEP_ALIVE_PERIOD.

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