VOS3000 IVR Balance Query Setup Complete Important Guide

What is VOS3000 IVR Balance Query?

VOS3000 IVR Balance Query is a value-added service feature that allows end-users to check their account balance and perform voice-based recharge through a dedicated phone number. Users simply dial a pre-configured special service number (such as 999) to hear their current balance or complete recharge transactions using voice prompts. This IVR module is part of the VOS3000 Value-Added Services Package and requires the IVR component to be installed and licensed.

The IVR balance query system enhances customer experience by providing self-service account management. For overall VOS3000 configuration, refer to our VOS3000 FAQ guide.

⚙️ IVR Balance Query Configuration Steps

📋 Step 1: Create IVR Account

In the VOS3000 management interface, navigate to Account Management and create a new account for IVR services:

1. Create account (example: ivrtest)
2. Enter account number and account name
3. Select appropriate rate plan
4. Click Apply to save

📋 Step 2: Configure Special Service Number

Set up the phone number that users will dial for balance query:

1. Go to Business Management > Phone Services > Phone Management
2. Create a new phone with the special service number (e.g., 999)
3. Associate it with the IVR account created in Step 1
4. Click Apply to save

📋 Step 3: Configure System Parameters

In System Parameters, configure the phone as a special service number:

• Set phone 999 as a special service number
• This indicates calls to this number are free for balance query purposes

For understanding rate configuration for IVR prompts, see our VOS3000 prefix settings guide.

📋 Step 4: Configure Phone Settings

In the phone management interface for the IVR number:

1. Set Phone Type to Static
2. Enter IP Address of the IVR server
3. Select Protocol as SIP
4. Set Signaling Port to 5065

📋 Step 5: Configure Voice Service

In the Voice Service Configuration page:

1. Set Flow Type to Value-Added Services
2. Enter Flow Name as phone
3. The configured phone number (999) will appear in value-added services flow

💡 Note: The IVR server must be properly installed and configured with the correct voice prompts for balance query and recharge services. Default voice prompts are included with the IVR module.

🔔 Account Balance Alert Configuration – VOS3000 IVR Balance Query

VOS3000 IVR also provides balance alert functionality to notify users when their balance is low:

📋 Balance Alert Parameters

Parameter	Description
SS_ACCOUNTINDICATIONMETHOD	Set to “Prompt Balance” or “Prompt Duration”
SS_ACCOUNTINDICATIONMONEY	Threshold amount for balance alert
SS_ACCOUNTINDICATIONTIME	Threshold minutes for duration alert

📋 Enabling Balance Alert on Phone

In Phone Management > Supplementary Services:

• Enable Account Balance Insufficient Alert
• Set the threshold value (e.g., 10 for $10 remaining)

For more on phone configuration, see our VOS3000 PIN and SIP account testing guide.

🎵 Custom Ringback Tone (CRBT) Setup

The IVR module also supports custom ringback tone services for enterprise customers:

📋 CRBT Configuration

1. Upload custom ringback audio file to the IVR server
2. In Phone Management > Supplementary Services
3. Enable Ringback Tone Service
4. Enter the uploaded audio file name

💡 Enterprise Use Case: Corporate customers can have custom welcome messages played to callers, enhancing brand image and professional appearance.

📞 Call Failure Announcement – VOS3000 IVR Balance Query

VOS3000 IVR can announce call failure reasons to improve user experience:

📋 Enabling Failure Announcement

1. In Phone Management > Supplementary Services
2. Enable Unreachable Voice Prompt
3. System has built-in error messages mapped to cause codes

For understanding call termination reasons, see our guide on NoAvailableRouter error troubleshooting.

📞 Need IVR Module Installation Support?

Our team provides complete IVR setup and configuration services.

💬 WhatsApp: +8801911119966

icemail Voice Mail Service

The IVR module includes voice mail functionality for unanswered calls:

📋 Voice Mail Parameters

Parameter	Default	Description
IVR_VOICEMAIL_EXPIRE_DAY	7	Voice mail retention days
IVR_VOICEMAIL_MAX_NUMBER	10	Maximum voice mail items
IVR_VOICEMAIL_MAX_TIME	60	Maximum recording length (seconds)
IVR_VOICEMAILWELCOME	voicemailwelcome	Default welcome audio file

📋 Voice Mail User Controls

• #️⃣Press #: Listen to next message
• 0️⃣Press 0: Return to main menu
• ⭐Press **: Replay current message
• 🎧Press *2: Hear caller number (during playback)
• 🗑️Press *1: Delete message (during playback)

⚙️ IVR System Parameters Reference – VOS3000 IVR Balance Query

Parameter	Default	Description
IVR_SOFTSWITCH_IP	–	IP Address of Softswitch
IVR_SOFTSWITCH_SIP_PORT	5060	SIP signaling port
IVR_RTP_PORT	40000,47999	RTP media port range
IVR_RINGING_TIMEOUT	120	No answer timeout (seconds)
IVR_SETUP_TIMEOUT	20	INVITE timeout duration
IVR_MEDIA_CHECK_TIME_OUT	2	No media timeout (minutes)

For understanding port configuration, see our guide on changing VOS3000 web port.

❓ FAQ – VOS3000 IVR Balance Query

Q1: What number should I use for balance query service?

A: Common choices are 999, 888, or other short numbers that don’t conflict with your dialing plan. Ensure the number is set as a special service number in system parameters.

Q2: Can users recharge their account via IVR?

A: Yes, users can enter recharge card PINs through voice prompts to add balance to their accounts. The recharge card must be valid and active in the system.

Q3: How do I customize IVR voice prompts?

A: Voice prompt files are stored on the IVR server. You can replace default audio files with custom recordings in supported audio formats.

Q4: Does IVR require a separate server?

A: The IVR module can run on the same server as VOS3000 or on a dedicated server. For high-traffic deployments, a dedicated IVR server is recommended.

Q5: How do I troubleshoot IVR not responding?

A: Check IVR server connectivity, verify SIP signaling port (5065), ensure voice files exist, and check IVR process status on the server.

📚 Related Resources – VOS3000 IVR Balance Query

• 📖VOS3000 Official Downloads
• 📖VOS3000 Web API Manual
• 📖Access VOS3000 from Mobile
• 📖VOS3000 Buyer’s Guide

🌐 Professional VOS3000 IVR Configuration

Complete IVR module setup with custom voice prompts and features.

💬 WhatsApp: +8801911119966

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📞 Need Call Center Setup Support?

For professional VOS3000 call center configuration and deployment:

📱 WhatsApp: +8801911119966
🌐 Website: www.vos3000.com
🌐 Blog: multahost.com/blog
📥 Downloads: VOS3000 Downloads

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